Refund Policy

At Lux Decor Australia, we believe in providing our customers with the best shopping experience possible. That's why we have implemented a 30 day refund policy to ensure your satisfaction with your purchase.

Our refund policy allows you to return any item within 30 days of receiving it, no questions asked. Whether you've changed your mind, received a faulty product, or simply aren't satisfied with your purchase, we're here to help.

Here's how our 30 day refund policy works:

1. Eligibility: To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items, such as personalized or custom-made products, may not be eligible for a refund.

2. Initiate the Return: If you wish to return an item, simply contact our customer support team within 30 days of receiving your order. They will guide you through the return process and provide you with a return authorization number.

3. Return the Item: Once you have received your return authorization number, carefully package the item and send it back to us. You are responsible for the return shipping costs, unless the item is faulty or damaged.

4. Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If everything checks out, we will process your refund within 5 business days. Please note that the refund will be issued to the original payment method used for the purchase.

5. Store Credit Option: If you prefer, we also offer the option to receive store credit instead of a refund. This store credit can be used towards future purchases on our website.

6. Exclusions: Our 30 day refund policy does not cover normal wear and tear, damage caused by misuse or improper care, or items that have been altered or modified in any way.

7. International Returns: For international customers, please note that any customs duties, taxes, or fees incurred during the return process are the responsibility of the customer.

At Lux Decor Australia, we strive to provide you with high-quality products and exceptional customer service. If you have any questions or concerns about our 30 day refund policy, please don't hesitate to contact our customer support team. We're here to assist you every step of the way.